Customer reviews of Firstline Cars Ltd

By Anonymous on 18 May 2026 | Purchase not verified

Very poor service. Promises the earth but does nothing. Do not part with you money, you will regret it

By Anonymous on 18 May 2026 | Purchase not verified

I never like to leave a bad review but this was possibly the work experience I have ever had with a dealership. *personal info removed by Feefo* was very nice and funny until he took my money. I noticed a few faults with the car that he rectified. Following this he also welcomed the idea of me taking the car to the main dealer for a full health check.The week after I purchased the car from *personal info removed by Feefo* the car went into BMW Harwoods.When the car came back from the health check they found several faultsThe most urgent ones:Glow plugs and module failed. Rocker cover leakAfter bringing these two faults to *personal info removed by Feefo* attention he became very uninterested in dealing with anything despite him telling me he gives warranty on the engine and gearbox.The oil leak was leaking onto the exhaust and the fumes and entering the car so I told *personal info removed by Feefo* and there's a young baby in the car. He still did not want to rectify the problem.A month has passed now and he has stopped responding to my messages and I am still having to drive a faulty car.2008 BMW X5 with 71,000 miles. £8000I don't expect the car to be perfect but I would expect it to be in working order.Now I have to spend approximately £3500 to rectify all of the issues.Please be careful if you choose to buy from this dealer.

By Anonymous on 12 May 2026 | Purchase not verified

Really impressed with First Line Car Services. The process was straightforward, professional, and much easier than I expected. Great customer service, quick responses, and a trustworthy team. Couldn’t ask for better service.

By Nadir n on 12 May 2026 | Purchase not verified

I highly recommend this dealership to anyone looking for honesty, professionalism, and a smooth car-buying experience.

By Anonymous on 07 February 2026 | Purchase not verified

Always buying cars from them from last 15 years on same place same peoples i but Almost 7..8 cars from them for friends and Family ....they are honest and tell about the car correct Always

By Sophia R on 21 December 2025 | Purchase not verified

So happy with my first car! The team was super friendly and made the whole experience easy and enjoyable. Couldn’t have asked for better service x

By D C on 21 December 2025 | Purchase not verified

I recently bought a car from this garage and couldn’t be happier with the service. Raf was especially helpful, taking the time to explain everything and making the process stress-free. The car was exactly as advertised and fairly priced. A trustworthy garage that I’d recommend to friends and family.

By Anonymous on 31 August 2025 | Purchase not verified

Great experience, super helpful and we walked away with a car in great condition! Highly recommend

By Neil B on 27 June 2025 | Purchase not verified

Excellent service first class , car is perfect , very helpful management. Friendly staff with great customer service. I would definitely tell my friends and family. And definitely buy from this company again

By Alexander dasuza s on 27 June 2025 | Purchase not verified

I bought a bmw they are very helpful and honest.👍